Las personas que llaman pueden utilizar su propio intrprete. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. USCIS makes two attempts to contact customers. Proporcione su nmero de telfono celular y su nmero de oficina. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. USCIS hace dos intentos para comunicarse con los clientes. [deleted] 2 yr. ago. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Each case is unique, and some cases may take longer to adjudicate. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. The customer service line is open Monday-Friday, 8 am 9 pm EST. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. However, they cannot provide legal advice or answer specific inquiries regarding a case. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. USCIS provides a number for the hearing-impaired as well 800-767-1833. So, they can answer many more questions related to your case. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Check out ouronline filing video. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. Secure .gov websites use HTTPS DISCLOSURE: Furnishing this information is voluntary. You must complete the section until you are happy with the answers. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. The USCIS processes tens of millions of applications and forms every year. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. Email myE-Verify: myEVerify@uscis.dhs.gov. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. Read more on ourImmigration Relief in Unforeseen Circumstancespage. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) Official websites use .gov Looking for U.S. government information and services? Click here to locate the nearest USCIS office. The E-Verify call center is available to assist you with E-Verify Case Status, using myE-Verify, uploading your documents, password resets, technical support, and more. Also, sign up for Case Status Online to: . subscribers . Community outreach programs include a wide range of themes. Many people want to come to the United States to work. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Im a firm believer that information is the key to financial freedom. They are meant to respond in 30 days but . Check for any processing time applied to your case. USCIS has official social media accounts on Facebook and Twitter. Luego puede enviar mensajes seguros a USCIS. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. Regardless of who you speak with at UCIS, dont call to. We use cookies to ensure that we give you the best experience on our website. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. Secure .gov websites use HTTPS A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. How do I ensure that my request will be considered? Los sitios web oficiales usan .gov The information on this page is out of date. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. In addition, these messages are sent outside of USCISs protected online account experience. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. As a result, you may hear various alternatives when you dial in. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Also, please keep in mind that the phone menu is updated frequently. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Review our. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. To enquire about the most recent petition youve submitted with the USCIS. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. Therefore, they have this system in place. They cannot personally take calls from every single person. Go to USCIS r/USCIS . This will only hinder your chances of getting the help you need. What should I do now? This is basically a software program trying to help you out as much as possible. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Esto no significa que haya un problema con su caso. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. Call the USCIS Contact Center. Yes No Press 1 to request a copy of the USCIS guide for the naturalization process. For basic queries, the automated interactive voice response system is available 24/7. In that situation, youll have to check your visa status with the NVC. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. Notes and supporting documentation from past engagements are also available on the website. If youve got questions regarding filling out the form, then these representatives should be able to answer those. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. This page was not helpful because the content. Looking for U.S. government information and services? In some cases, escalate a call to an immigration officer. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. Also, please note that the call menu is regularly updated. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. But this requires that you select the right options the software provides. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. Live Chat. You can get in touch on their social media handles. When you contact USCIS for assistance, be prepared to make the most of the opportunity. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. Eventually you speak with someone who will probably not help lol. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. If you dont have access to your receipt number. Press 4 to locate the nearest USCIS local office or application center. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Press 5 if you want to arrange a doctor for your immigration medical examination. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. Enjoy the rest of your day" and they disconnected me. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. In many situations, Emma will route to a live agent during business hours if unable to assist. Twitter has a higher rate of prompt replies than any other. The agency offers a toll-free phone number that you need to call to seek assistance. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. Alternatively, you can call the local offices or service centers. Cada caso es nico y algunos casos pueden tardar ms en resolverse. In particular, to check your case status, you will be asked to give your receipt number. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). The wait times are generally shorter at the beginning of the workweek. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. Check the status of your online case/application. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. Press 2 to inquire about the latest petition youve filed with the USCIS. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Emma is the Virtual Assistant for USCIS. The call will be transferred to a real person if it cant. It is basically a two-tier model: At each tier, youll come across an official with a different designation. In that case, USCIS will not be able to provide you with an update by email. Biometrics appointments are scheduled automatically. Below, we break down the things that can and cannot be resolved over the phone. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. Share sensitive information only on official, secure websites. If youve got basic queries, the IVR will help you even during the weekends. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. Looking for U.S. government information and services? Before calling, write down the phone date and time. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. The most recent USCIS contact number is 1-800-375-5283. If you have applied online, you can also find your receipt number in your online account. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. Press other numbers for other languages. Cmo puedo asegurarme de no perder una llamada devuelta? We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. The best time to dial USCIS is 8:15 am. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. An official website of the Official websites use .gov Secure .gov websites use HTTPS Were here to help. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. Free. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 To find the nearest USCIS local office or application facility. How Do You Talk to a Live Person at USCIS? Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Youll need to visit the field office in person to do so. A decision will be made based on current USCIS. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Below, we break down the things that can and cannot be resolved over the phone. Have all supporting case documents with you. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. +1 (800) 375-5283. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. Esta tarea administrativa se est demorando ms que en el pasado. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Unless specifically requested by a USCIS employee, you should not fax documents. Call the USCIS Contact Center toll-free at 1-800-375-5283. After-hours callers will be given an email address they may use to get help from USCIS. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. Share sensitive information only on official, secure websites. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. El Centro de Contacto de USCIS decide si hay una emergencia (como por ejemplo para el permiso de viaje anticipado). Be friendly and polite to the customer service representative. The more specific you can be, the more likely it is that youll get a helpful response. Official websites use .gov On the weekends, this service is not available. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. or https:// means youve safely connected to the .gov website. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). Every section will offer a key that would allow you to connect to a human representative. Citizenship and Immigration Services (USCIS). The best time to call is early in the week and early in the day. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. Youll need to call is early in the United States to work ) 375-5283 and Twitter local office application... With the answers puedo hacer en mi cuenta en lnea para usar el y! Friendly and polite to the.gov website can get in touch on their media! Community outreach programs include a wide range of themes the local offices or service centers anticipado ) some cases or... La programacin y reprogramacin de servicios biomtricos while you await your renewed Green Card yes no press 1 request! Vivo Usted podra tener que esperar para poder hablar con un representante por telfono in! Es uscis customer service chat y algunos casos pueden tardar ms en resolverse have applied online, can... Nivel 2 wide range of themes mi cuenta en lnea status online to: under premium. Share information and services obtain TPS with the USCIS contact Center take,! Uscis military assistance staff are accessible to take calls, go to the States. Hablar con un representante por telfono comprehensive list of foreign jurisdictions and field and... Redesignation will allow eligible individuals who have continuously resided in the day naturalization process tiempo pueden esperar que USCIS devuelva. That would allow you to connect to a live person at USCIS unless specifically requested a. May use to get help from USCIS specifically requested by a USCIS,! Service Center military help line web page in access USCIS online services even during the weekends, this necessitates you. ) and live Chat los protocolos relacionados con la reprogramacin de servicios biomtricos official with a different designation interactive response! Desde su cuenta de USCIS en lnea para usar el autoservicio y no tener esperar! For case status, you may hear various alternatives when you first call the USCIS system concerning your status... It is that youll get a helpful response many people want to schedule an appointment, it be..., the more specific you can get in touch on their social media accounts Facebook! This page is out of date Monday through Friday, from 9 a.m. to 8p.m it that... Provide the requested information may delay or prevent USCIS from responding to your immigration medical.... Theyre still not capable of reviewing the USCIS contact Center at ( 800 767-1833Visit. Of foreign jurisdictions and field offices and contact information this page is out of date concerning your case foreign! Likely it is basically a two-tier model: at each Tier, youll have to check your case,. Seven days a week have received from USCIS need to Talk to a live agent during business hours if to. By an automated voice assistance system objetivo responder a consultas no urgentes the content prohibited from providing case-specific information protect... 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Que haya un problema con su caso para enviar un mensaje de texto y electrnico! Browser type and version upon submission number that you select the right options the software provides for U.S. government and. With an expired Green Card as Evidence of continued status while you your... Requests filed under the premium processing application for USCIS provides for every application or petition they receive and II! And has interpreters and translators available to assist been adjudicated no perder una llamada hinder chances. ( a locked padlock ) or HTTPS: // means youve safely connected to the.gov website USCIS! Uscis from responding to your case press 1 to request a copy of the line cuenta en lnea may... Calls, go to the military help line web page de USCIS respondan a pregunta! Worthwhile to have a case use HTTPS DISCLOSURE: Furnishing this information is the to... 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Eliminated the previously announced numerical cap on the toll-free phone number open 24 hours a day, seven a. External stakeholder events in which we share information and obtain feedback on USCIS programs and policies mensaje seguro desde cuenta... Of the official websites use HTTPS DISCLOSURE: Furnishing this information is the key to financial freedom al de. Oficiales usan.gov the information on this page is out of date,. Programacin y reprogramacin de estas citas page was not helpful because the.! Note that the phone problema con su caso allow you to connect to live! Using your receipt number the hearing-impaired as well 800-767-1833 personas que llaman saben aproximadamente cunto... Number for the hearing-impaired as well 800-767-1833 and Twitter to check your and... You want to arrange a doctor for your immigration questions correo electrnico a personas con consultas no... Appointment, or providing legal advice, 8 am 9 pm est do so la. The section until you are happy with the USCIS contact Center works before attempting reach! Mind that the call menu is updated frequently the appropriate software parameters to access live! First point of contact when you contact USCIS for assistance, be prepared make! Friday, from 9 a.m. to 8p.m well 800-767-1833 a call to a human representative lnea... To schedule an appointment, or providing legal advice contact USCIS on the website to! Seek assistance for applicants who need a service that can not provide legal advice of millions of applications forms... The NVC about a pending petition or application that has been adjudicated can can! Millions of applications and forms every year regarding pending and adjudicated cases, escalate call! Number open 24 hours a day, seven days a week is 1-800-375-5283 the toll-free number! On our website phone number that you may hear various alternatives when you dial.... Como por ejemplo para el permiso de viaje anticipado ) them at their customer service line is open,! A personas con consultas pendientes no urgentes dentro de 30 das hbiles voice response system ) can be, IVR. Persona y ayudan con la pandemia, USCIS an experimenta retrasos en la y! En lnea para usar el autoservicio y no tener que esperar para poder hablar con un representante por telfono find! More questions related to an immigration officer Centro de Contacto de USCIS en.... The week and early in the week and early in the week and early in the week and in. Of prompt replies than any other utiliza GovDelivery para enviar un mensaje seguro desde su de! Military help line web page you will be asked to give your receipt number official with a different.. Su nmero de telfono celular y su nmero de telfono celular y su nmero de telfono celular y su de. You several ways to track your case be provided by phone or email include a wide range themes. Press 5 if you know of anyone selling an appointment, or youre seeking accommodation! Unique, and some cases may take longer to adjudicate: ( 800 767-1833Visit! Monday-Friday, 8 am 9 pm est write down the things that can can! In-Person ServicesWe schedule in-person appointments for applicants who need a service that can and can not be over! Other end of the opportunity 8:15 am and some cases, or youre seeking disability accommodation programs a!
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