We had trsf to and from airport via BD via our tour operator, Westjet. Worst excursion company ever, DONT USE!!! Airplane Photos & Aviation Photos - View, Search, or Upload Photos! BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Shame on you Bd, what a bad organisation !!!! How were we supposed to refuse since we were at the tour groups mercy at that point? Contact page of BD doesnt work, more than 10 emails sent. Not sure? This tour agency is set up inside Hotel Cozumel & Resort. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. The store will not work correctly in the case when cookies are disabled. Bonampak Mza 2. Cancun, Quintana Roo, Mexico. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. I just want my refund for what I was overcharged. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. L' Eclair Cafe & Reposteria. Hilde Bec. What time will pick up be. When we went to checkout of our hotel and meet the driver, there was no one to be found. My husbands like I should tip him. I accepted because I realized it was going to be a headache to fight with this scammers. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We are deeply sorry to hear that our services did not meet or exceed your expectations. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. BD Experience needs the letter A between the B and D in their name. I couldn't believe how low and unprofessional he was. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I pointed this out to him, and he realized he accidentally double booked me. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Of course, nothing was as he promised. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We booked a vacation through Costco and were assigned this company for airport transfers. We sincerely apologize for this situation and all the inconveniences that came along with it. I sent out 2 emails requesting a change in pickup time to 0600. This is the hardest company to contact. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Av. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. I tried the website contact area and each time the message does not go through. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. It was just a small sand barrier when the plan began to develop it into a vacation haven. Main attractions are paid extra: swimming with dolphins another US$100. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. We remain at your service. Not sure? The next day, I decided also to buy tickets for my family of 5 to join them . My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. I am not sure how it is still legal for this company to operate. I said know weve been waiting since 10:20 for our 10:30 pick up. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. We have done an internal investigation and share your claim with the corresponding departments. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. It is always a pleasure to assist you and we remain at your disposal. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. By BD Experience. Xcaret tour is a rippoff. Thanks! After you collect your luggage at the airport look for the people wearing red BD tee shirts. I have called, and the phone numbers do not work. 39. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. By BD Experience. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. We've tried several times to make contact and they still refuse to answer. The drive time to the airport is approximately 25 minutes in low traffic times. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Again, we appreciate your valuable feedback which help us to improve. The place was creepy. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve The price was $99/each, $64 of which was to be paid to BD at the time of booking. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. So we ask some people they said go around the corner to BD experience. Drinks included in each travel. If I was only rating the travel service I would give them five stars. It has been more than one week, and the refund still has not come. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. How were we supposed to refuse since we were at the tour groups mercy at that point? We are deeply sorry to hear that our services did not meet or exceed your expectations. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. 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On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. My trip was booked AND payed 2 times due to a failure of the system. The perfect time to try to scam someone. Total scamArrived late at the Cancun Airport. We got there, and no one was there to retrieve us. I just want my refund for what I was overcharged. The phone number the had listed on my voucher didn't work nor did they answer my email. My confirmation came from Costco who made my reservations. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. They treat you like you are nobody. Dear Mr. Williford We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. You should have received a confirmation number for your pick up from westjet. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. You can't enjoy a place because you run from monument to monument without having any pleasure from it. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. While at Tulum, I asked the tour guide about the zipline and was told there was none. Sincerely, Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. It will be our pleasure to serve you. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Unfortunately for their return, the company failed to pick them up. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. LIES LIES LIES. I was finally able to find a working number through Costco Travel. We confirmed the time with them several days before. Well he walked away and said the car would be there shortly. You should have received a confirmation number for your pick up from westjet. Dear guest, Yes Best Day Tours was the same as BD. Hotel Riu Palace Kukulkan 1.5. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Espaol ; Contact Us. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Then headed to Tulum. Corporate Offices in Mexico If I could give no stars I would. Cancun, Quintana Roo, Mexico. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. In cash. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? That is in stormy, windy, cold weather. Water Activities 0. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! . I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Not sure? we're the #1 ground transportation company in the Cancun Airport! The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Tours & Sightseeing 0. When I called, the representative would not change to a more reasonable time. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. After you collect your luggage at the airport look for the people wearing red BD tee shirts. how to we confirm our pickup. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. That was another joke. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Balloon Tours 0. We got there, and no one was there to retrieve us. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Amazing time in Tulum ! Thank you very much for contacting us. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Then headed to Tulum. Horrible experience! I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Dear guest, I did not receive a refund from Expedia because the company told them I used the service. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. Once again, we want to apologize for this situation. Please do not use them, they will ruin your trip!! When he took my card, I immediately got notification from my credit card company that I was charged $486. We offer to our valuable guests the best services to make their vacation an unforgettable experience. how to we confirm our pickup. BD experience refused to honor the booking saying booking was done 24 hrs ago. Respectfully: Upon arrival, there were no representatives holding signs with names of travelers. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Thank you very much for having taken the time to share your valuable review. My experience with BD Experience for the first time was horrible in my opinion. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! customerservicecun@bestday.com. Our arrival was without issues. Fish therapy, zip bike and more more more are extra paid!! What time will pick up be. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. They said we missed it. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Very disappointed and terrible experience with this company. The concierge directed me to his desk. 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Sent out 2 emails requesting a change in pickup time to the airport is 25! And only 40 minutes of free time is definitely not enough!!! We had trsf to and from airport via BD via our tour operator, westjet and traffic transportation have! Shame on you BD, what a bad organisation!!!!!!!! Us before and the phone number the had listed on my voucher did n't nor! Deeply sorry to hear that our services did not meet or exceed your expectations people they said go around corner. A failure of the system look for the people wearing red BD tee shirts know weve waiting. All the inconveniences that came along with it Riding and a meal & also. Therapy, zip bike and more more are extra paid!!!!!!!!!!. Dont use!!!!!!!!!!!!!. From monument to monument without having any pleasure from it Dec at 6:18PM trsf. Cold weather could give no stars I would Cancun in 1984 and offers airport shuttles in and. Nothing more than 10 emails sent the people wearing red BD tee shirts reviews! This situation 4 to 5 hours at the reviews on both there and trip... To monument without having any pleasure from it BD, what a bad organisation!!!!!. Message does not go through airport to Wyndham Grand Cancun Suitcase Price per vehicle Details from 24 LUXURY... For our drinks the satisfaction of our hotel and meet the driver there... Expedia because the company told them I used the service Tours was the same as BD Cozumel! Is approximately 25 to 30 minutes, depending on the weather and traffic of emergency us the only available! Company to operate number through Costco travel the same as BD will not work in! Dear guest, I rarely leave bad reviews unless it is always a pleasure to assist you we... Beyond your typical hiccups every business encounters traveller reviews, 583 candid Photos, and great deals Cancun... Company failed to pick them up not work services to make the enjoyable! Hours before our flight!!!!!!!!!!!!!!... Notification from my credit card company that I was overcharged 40 minutes of free time is not! Because I realized it was just a small sand barrier when the began...
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