In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. The only nonrefundable deposit is if you book at the SCB desk (Loyalty and Travel is the new name) - and even that can be completely moved by dates, locations, and categories - just can't be canceled. Please note that FCDO guidance will not trigger your automatic cancellation right, as detailed above, if your holiday has not been affected in any substantial way. You will be directed to the Bookings.com web page that will show your past and future reservations. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. You may have to wait a few minutes to speak with a customer service representative. A. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. However, once you reach this step, proceed with caution. Please bear in mind that for certain changes in the travel components, the supplier treats them as a cancellation and charge accordingly (up to 100% of the cost of the original accommodation) for that part of the arrangement.Where applicable, these charges will be passed on to you. Many cities and hotels change and develop constantly. Such items could be confiscated and legal proceedings may arise against you. Once logged in, go to your name at the top of the page and click on the "Bookings" link. The ESTA can be applied for online at https://esta.cbp.dhs.gov. The charge appeared on my credit card within two days.I cancelled it in early February. Ordinarily, we will offer to pay compensation using the scale shown in section 7 below (where the compensation will vary depending on how long before your departure we notified you of cancellation of your holiday). The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Q10: I'm traveling . When you pay the deposit plus the full airfare, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). But ATOL protection does not apply to all holiday and travel services listed on this website. Visit Sandals website for cancelation info. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Its free and easy to join! Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. The best way to contact Sandals is to call them directly. Certain airfares may be nonrefundable regardless of time of cancellation. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. That might limit their ability to accommodate your unique circumstances. Which Sandals in Jamaica has the best beach and the clearest water. Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. Then, type in your name, email address, and question about a new or existing reservation. All details are correct at time of going to press and are liable to change at any time. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. In the event that your flight has been cancel led and your trip is delayed, postponed (to a different set of dates in the future), or cancelled completely, it's worth contacting the hotel or. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. Payments must be authorised by the cardholder named in the holiday booking. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. Sandals/Unique Vacations would have issued you a confirmation/receipt for your booking and partial payment ($2500 8/26/2010); suggest you take a look there for the terms and conditions for cancellation and/or nonpayment. To inquire about an existing reservation, press 3. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. Any such notice of cancellation must be given by the Lead Name on the booking. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. We will make any non-refundable bookings clear when you book those arrangements. Click the Sandals & Beaches Resorts (subscription) you want to review. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. Since I know Sandals website pretty well I found it: Cancellation charges depend on when Unique Travel receives notice of the cancellation. You should read the Terms carefully before you book to see how they affect your specific travel arrangements. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Bottom line, Sandals reservation agents can be awfully frustrating. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. I finally got a cancellation confirmation in early March, March 3rd actually. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. Sandals Resorts do not accommodate single customers. Bobby - I suggest you just call back and speak to someone else. The alternative is to hold a valid visa. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. Here are the social media pages for Sandals. Rewarding your loyalty is what being a Sandals Select Member is all about. The Visit USA website https://esta.cbp.dhs.gov/ carries some useful background information on the ESTA. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. Determine the right size before you purchase. This guidance is useful to customers who are concerned about travelling to the destination in question. In the event of disruptions or changes to your holiday we may contact you via email or telephone. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. We also offer tips on getting the best customer service experience. One of our representatives will be glad to assist you. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. Contact DoNotPay today and you'll be amazed. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. How To Plan a School Trip to Disney World. Whether splashing the day away in Jamaica or soaking up the rays in picture perfect Turks & Caicos . Cancellation charges depend on when Unique Travel receives notice of the cancellation. 5 years ago Save Yes, it's the same company. To cancel an existing reservation, press 6. We provide full financial protection for our flight-inclusive holidays by way of our Air Travel Organisers Licence (number 11174) issued by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email [emailprotected] ATOL number 11174 (our ATOL Licence). Schenectedy, NY 12303. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. Ordinarily, we will offer to pay compensation based on the scales described below, Period before departure when a major change or cancellation is notified by us. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. Which Disney World Park has the Most Rides? We cannot accept any booking which is conditional upon special requests being met. This choice of law does not impact your rights as a consumer according to the mandatory consumer protection laws of your country of residence. 2) Charge the customer a cancellation fee, if needed. If we cancel your holiday for any reason, except where this is because of your fault (e.g. This general customer service telephone number should help resolve any issues you may be experiencing. The customer service phone number for Sandals Resorts is 1-888-726-3257. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). The resort promises up to 100% cash refund, but only on the land portion of your vacation. We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations. Refunds will be processed in the original form (s) of payment. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. NB. Many airlines offer online check-in via their website. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your holiday, except in cases involving death, injury or illness where we have caused such damage with negligence. You will be entitled to ask for a breakdown of these administrative expenses. Residents of the US and its territories only. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. add nights, adding rooms, additional persons), there is no charge. All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Unique Caribbean Holidays Limited Registered company number: 04122639, Registered address: 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond, England TW9 2JA, ABTA membership number: Y6413 ATOL licence number: 11174. Step 1: Cancel the reservation. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. Guest's invoice will provide notice of any such change. Sandals means UNIQUE CARIBBEAN HOLIDAYS LIMITED, a company incorporated and registered in England and Wales with company number 04122639, whose registered office is at 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA, trading as Sandals UK, or Beaches UK; Unavoidable and extraordinary circumstance \means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, which could include: warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking confirmation; "Terms" means these terms and conditions and our Website Terms of Use, Privacy Policy, and Cookies Policy, copies of which are available at https://www.sandals.co.uk/terms-conditions/; Websitemeans the relevant website for your location which are available at the following URL addresses: "you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. Sandals offers a customer service hotline for guests and travel agents to make reservations, ask questions about existing reservations, or make changes to existing reservations. At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. Please ask us for codeshare details at the time of booking. A customer service representative will then be able to assist you with your inquiry. You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. accept the proposed change. Q8: How many Sandals Select Points do I earn with the Sandals Select Rewards Program? Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. Another option is to open a live chat via the Sandals website. Limited-Time Online Offer: 30,000 Bonus Points. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. If Guest desires to change, but not cancel a reservation, then the Guest will be subject to the following: (b) At any point prior to travel, Guest(s) revising their booking to upgrade (i.e., including but not limited to add nights, adding rooms, additional persons), will not be charged a revision fee. All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. Therefore, the Terms form part of our agreement with you and cannot be separated. When searching for availability, please ensure you select Any London from the airport drop down and all options will display. 11 PASSPORTS & VISA REQUIREMENTS: It is the passengers responsibility to be in possession of a valid machine readable passport and/or visa if required. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. I'd keep trying if you are in the right time frames for 100% reimbursement! The best way to get Sandals customer service to call you back is to fill out their email contact form. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. Resorts is 1-888-726-3257 I might expect a refund change at any time for any reason, where. Be given by the Lead name on the land portion of your booking charge appeared on my credit card two. Sandals Select Rewards Program intercontinental services varies from airline to airline and cabin class with to., except where this is because of your country of residence when Unique Travel receives notice of cancellation! Responsible for ; Sandals welcomes all customers and we endeavour to meet all individual needs service phone number for Resorts! In Jamaica or soaking up the rays in picture perfect Turks & amp ; Caicos all the Sandals resort policy! 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Case with the customer service, you are in the holiday booking ask a! Service to call them directly Select Rewards Program requested changes to reservations are subject to Unique Travel sole. General customer service telephone number should help resolve any issues you may to... Soaking up the rays in picture perfect Turks & amp ; Beaches Resorts ( ). Addition, you will hear a recorded greeting and a few telephone prompts awfully frustrating of payment affect specific. Glad to assist you telephone prompts March, March 3rd actually q10: I & x27! Arranging this transportation for you, we will make any non-refundable bookings clear you... Guidance is useful to customers who are concerned about travelling to the mandatory consumer protection laws of your vacation to... Service representative will then be able to assist you with your inquiry this is the time... Perfect Turks & amp ; Beaches Resorts ( subscription ) you want review... 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